Shipping & Returns
Please allow one working day for orders to be processed.
UK SHIPPING via Royal Mail
Standard (2nd class) is FREE on all UK orders
Please allow 2-7 working days (mon-fri).
International shipping via Royal Mail
Standard Tracked Shipping £15
Please allow 7-20 working days. Delivery will vary depending on destination.
FREE DELIVERY on orders over £75
Tracked orders will receive an email with the reference number. We are not responsible for any custom fees that may occur with international orders.
All orders are confirmed for shipping once payment has been successful at checkout.
Kindly note that there may in delays in shipping due to COVID-19 and BREXIT. We recommend opting for Signed/Tracked shipping if you wish to locate your orders.
We currently do not offer First Class or Next Day shipping, but we are happy to accommodate this on request. Kindly note that the shipping cost will increase.
Don't forget that we gift samples if you opt for the recycled mailer box option. Read more about it here.
Return & Exchange Policy
We are happy to refund/exchange within 10 days after the purchase. Items must be unused and in saleable condition.Kindly note that if you wish to opt for an exchange there will be a shipping cost.If the items have been damaged then you must notify us within 7 days, and will resolve this for you. After receiving and inspecting the product/s we will issue the refund back to the original form of payment. We are not able to reimburse the return shipping cost. Kindly note that bath bombs, and false lashes are non-refundable for hygiene reasons.Feel free to message us via chat or email before purchasing if you have any questions. We are always here to help !
What happens if my order goes missing?
As the UK is constantly changing tiers, some orders may take longer to reach to you. The shipping times are a guide, but please do email us if you have any concerns.In the rare situation of a missing parcel, we would open an investigation with our couriers before making the decision to refund the item costs or send a replacement. Kindly note that we will always allow further time for your parcel to reach you before taking action.
Please do not hesitate to drop us an email firstname.lastname@example.org.